We want you to have a smooth and satisfying shopping experience. Please read our return and refund policy carefully before placing an order.

 Returns & Exchanges

  • We offer a 10-day return and exchange policy from the date of delivery.
  • To be eligible for a return or exchange:
    • The item must be unused, unworn, and unwashed
    • It must be returned in its original packaging with tags intact
    • The product should be free from any damage, stains, or odors

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased during sales, discounts, or clearance offers
  • Customized or personalized products
  • Innerwear, cosmetics, or hygiene-sensitive items (if applicable)
  • Products damaged due to misuse or improper handling

 Exchange Process

  • Exchanges are subject to product availability
  • If the requested exchange item is unavailable, you may choose:
    • A different product of equal value, or
    • A refund (as per refund policy below)

 Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection.
  • If approved:
    • Prepaid orders: Refunds will be credited to the original payment method within 5–7 business days
    • Cash on Delivery (COD) orders: Refunds will be processed via bank transfer or store credit, as applicable
  • Shipping charges (if any) are non-refundable

Return Shipping

  • Customers may be required to bear return shipping charges, unless the return is due to:
    • A defective product
    • An incorrect item received
  • In such cases, return shipping will be covered by us.

 Damaged or Wrong Products

If you receive a damaged or incorrect item:

  • Please contact us within 48 hours of delivery
  • Share clear photos/videos of the product and packaging for verification
  • We will arrange a replacement or refund after verification

 How to Initiate a Return

To start a return or exchange, contact us with:

  • Order ID
  • Reason for return
  • Supporting images/videos (if applicable)
  • Phone: +91 8002176555
  • Mail: info@dortrends.com

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